Contact Centre Learnerships at Clicks Group

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Contact Centre Learnerships at Clicks Group

 

Clicks Group Limited

Western Cape

Apply on Learnership Jobs Careers

2 days ago full–time

Are you unemployed Matric / Grade 12 Candidates? Clicks Group invites suitable candidates to apply for Contact Centre Learnership Programme 2022 based in Cape Town, Western Cape, South Africa? The Clicks Group Graduate Programme is available for Learners, to learn, grow and develop their skills and competencies. Clicks Learning Programme 2022 will boost your level of experience in the relevant fields of study. If you are looking for Clicks Careers 2022 and Clicks Vacancies 2022, you have come to the right place. The interested applicants should read the full details and descriptions of the Contact Centre Graduate Learning Program 2022 is mentioned below.

 

Clicks: Contact Centre Learnership Programme 2022

 

Company: Clicks Group

The Clicks Group is looking for people to complete an NQF Level 2 Contact Centre Learnership Programme. The learnership is a work-based learning programme that leads to a National Certificate in Call Centre Support.

 

The program assists learners to prepare for the workplace and promotes access to increased employment opportunities within the Contact Centre environment.

 

Responsibilities:

• Conducting themselves as employees of the Clicks Group in line with Company values

• Attend classroom activities and practical on the job training as well as carrying out functions in line with the Learnership

• Acquire knowledge of company products, policies, and procedures in order to be successful at on the job training activities

• Compile a Portfolio of Evidence for submission to the SETA

• Complete logbooks for work-based learning

• Achieve the required level in formative and summative assessments

• Demonstrate a commitment to work in the Contact Centre Environment

• Demonstrate skills in using the company’s systems

• Show an understanding of the operational processes

 

Requirements:

• Completed Matric / Grade 12

• Must have English as a Subject

• Mathematics / Mathematics Literacy (Preferred) as Subjects

• Computer literate in MS Office Suite

• Unemployed and can commit 14 months to the program

• South African citizens between the ages of 18 and 35 years

 

Competencies:

• Relating and Networking

• Following Instructions and Procedures

• Working with People

• Learning and Researching

• Adhering to Principles and Values

• Delivering results and meeting customer expectations

• Ability to work under pressure while being client-centric at all times

• Good communication skills

• Ability to communicate proficiently in English

 

The Learnership Programme shall be presented for a period of 14 months. All positions will be filled in accordance with our Employment Equity plan. Candidates living with disabilities are welcome to apply.

 

How to Apply

 

Click Here to Apply Online


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